There are two options currently available to you. If your product issue isn't resolved after following the steps above, your printer will require servicing. If the error message remains, there may still be paper in the machine. Reload the paper and begin your print job again.īe sure to use suitable paper and load it correctly. If any small pieces of paper remain in these spaces, remove them.Ĭlose the paper output cover, plug in the machine, and turn it back on. Check to see if any small pieces remain in the machine:Ĭheck the right or the left side space (B) inside the machine. If the paper tore while attempting to remove the jam, a piece may remain in the printer. Hold the jammed paper with both hands and pull it out slowly to avoid tearing. When you move the ink cartridge holder, slide it slowly. If you see paper under the holder, then move it to the right or left edge - whichever allows you to remove the paper.
Make sure the jammed paper isn't under the ink holder. The machine can be damaged if the paper or your hands touch the clear film and blot or scratch it. Turn off the machine and unplug the power cord.ĭon't touch the clear film (A). If the jammed paper tears and portions remain in the machine, follow this process to remove it: Watch this video or review the written steps below to learn how to remove a paper jam.